Part 1. Introduction to MM4XL > MM4XL Troubleshooting

MM4XL Troubleshooting

Compatibility with Windows 64-bit

As of December 2011 MM4XL software is not compatible yet with Windows and Excel 64-bit.

Cannot start MM4XL

Beginning with the 2007 version (for Windows Vista) Excel introduced some security features that can prevent MM4XL from launching correctly. If you have this problem try first starting MM4XL as administrator. To do so:

  1. Right-click with your mouse on the MM4XL icon you may have in your desktop
  2. Click on Start as Administrator in the popoup menu that appears

MM4XL software - Business analysis tools for strategic marketing management. Sound management theory rich in marketing examples.

MM4XL tools do not work

Make sure the Macro Security Level in Excel is set to low, otherwise MM4XL software cannot work.

To lower the macro protection level of Excel 2003 and older version:

  1. Select Extra, Macros, Security from the menu.
  2. In the form that appears, check either Medium or Low on the Security level page.
  3. Click on the tab Trustworthy sources and check the option "Trust access to Visual Basic-Project".
  4. Restart MM4XL. Now it will work.

To lower your Excel 2007 (Vista) and Excel 2010 macro protection level follow these steps:

  1. In the Excel Options window select the Trust Center tab and click on the button Trust Center Settings...
  2. In the window that opens select Macro Settings, click on the option Enable all macros and check the option Trust access to the VBA project object model

MM4XL software - Business analysis tools for strategic marketing management. Sound management theory rich in marketing examples.

MM4XL software - Business analysis tools for strategic marketing management. Sound management theory rich in marketing examples.

File already exists

If the following message appears simply click on No

MM4XL software - Business analysis tools for strategic marketing management. Sound management theory rich in marketing examples.

Lifetime license:

Price: euro

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